ORDER INFORMATION

HOW DO I CHANGE OR CANCEL MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible. You have 24 Hours to cancel or change an order once it has been placed. You can Fill Out this Form to make changes to your order:

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WHAT PAYMENT METHODS DO YOU ACCEPT

MarlasFashions.com offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and Google Pay.

HOW CAN I TRACK MY PACKAGE?

CANADA: Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Packages are shipped via Canada Post throughout Canada and you can visit canadapost.com to track your order.

UNITED STATES: Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Packages are shipped via UPS throughout United States and you can visit ups.com to track your order.

INTERNATIONAL: Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Packages are shipped via DHL and you can visit dhl.com to track your order.

MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL THAT STATES I RECEIVED A REFUND. WHAT DOES IT MEAN?

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)    

OOPS! I WAS SO EXCITED TO PLACE MY ORDER THAT I FORGOT TO USE MY PROMO CODE.

We understand that these things can happen. The good news is that you can fill up the form below so that we can deduct the amount of the promo code. You would receive an email that a deduction has occured in your order.

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WHAT IF MY CREDIT CARD IS DECLINED?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.

If you do not receive an email from MarlasFashions.com within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking HERE.

WHY WAS MY ORDER CANCELLED?

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order).

When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 4-5 business days for the amount to post to your account.

I PLACED AN ORDER, BUT HAVEN'T SEEN ANY MOVEMENT FROM MARLASFASHIONS.COM. WHAT'S GOING ON?

There are several reasons why your order may have been delayed. Please note, most orders leave our distribution center within 72 hours (excluding Saturdays, Sundays, and Holidays) of the order being placed.

In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay.

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