RETURNS & Exchanges

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RETURN AND EXCHANGE POLICY

If you are not completely satisfied with your purchase you may send your item(s) for return within 7 days of receipt. We provide full Store Credit as long as the product is received in new condition.

All products marked as “Sale” are Final Sale and Not Returnable (Can not be returned for Exchange or Refund).

To return an item(s) please email: returns@marlasfashions.com to obtain your Return Merchandise Authorization (RMA) which our support team will provide for all authorized returns.  Once you receive your RMA number - you must send your return item(s) back to our Returns Warehouse within 3 days of receiving the RMA number, a 50% restocking fee would incur outside the RMA timelines.

**Please note: Returns will not be accepted if you do not first obtain a Return Merchandise Authorization number (RMA)

All item(s) must be unworn, unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.

We offer a One time exchange only and then it becomes a Final Sale.

In Store Orders

All All In-store purchases made at the cash or orders made at in-store are final sale.

Cancellation Policy

Your order can be canceled at no charge five (5) hours from placing your order. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies.
Sale Items - If you wish to cancel a Sale Item after 5 hours - it will be marked as a Final Sale and no further changes can be made.*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.

Sale Products | Bridal & Quinceanera Gowns 

We do not accept Sale, Discount, or Mark Down product returns. All products sold and marked with FINAL SALE are a Final Sale and non-returnable. Bridal & Quinceanera Gowns are subject to a 50% restocking fee and issued store credit. 

Damaged Product, Disputes, & Refused Packages

Customer has 24 hours after delivery to inform us if any item(s) they received are damaged or has a defect. Any refused shipments will incur a 25% penalty and issued a store credit. Any bank disputes resulting in store credit reactivation will incur a 50% reactivation fee and be re-issued remaining store credit immediately upon confirmation of bank resolution by customer.  

Store Credit

Your store credit can be used on any product and does not expire. Your Store Credit can be used in our Toronto Showroom or online. To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied. Items purchased with store credit as payment are final sale and non-returnable. The issued Store credit issued can only be used once and cannot be used again.

International Customers

Given the time for transit, we extend the Returns period to 10 business days.  Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return. For international customers, we will not reimburse return shipping charges or any taxes/duties if any.

Marlas Fashions accepts no risk of merchandise loss due to international shipment.

Sizing Recommendations:

Each designer tends to have a specific size guide, and not all designers follow size guides you normally refer to for sizing.  We highly recommend reviewing the size guide listed on the specific designer dress brand of choice before making your special occasion dress purchase.  As a general rule when in doubt of a size option, always choose the larger size. It's easy to take a dress in, but nearly impossible to add extra fabric.

Exchanges

If you want to exchange your item (within 7 days of receipt of the dress) for another size just email returns@marlasfashions.com. One of our staff will be happy to place a new order for you and provide an RMA for your previous purchase following our standard return policy.  

Price Matching:

If you find a lower price for any non-sale dress that we carry online prior to placing an order, we will match that price on your order. Call us before placing an order to tell us where we can find the current dress at a lower price on another site. Any Price Match dresses sold will follow our sale policy which is non-returnable. The price match must be an online advertised price, it can not be from brick and mortar pricing.

Exceptions: Dress must be shown on a website that is a US or Canadian based authorized retailer of the dress. Offer is not valid if the dress is shown as “sale”, “clearance”, “special”, or an auction site. Shipping charges will be considered when looking at a lower price. This offer cannot be used with any other discount, coupon, or special offer. The site must have the item in stock in size and color that you are ordering available for immediate shipping. Special Order Items do not apply.

*All price matched items will be a Final Sale

Corporate Return Philosophy:

We as a business have no interest in collecting freight cost for returns or adding stocking fees to process products which come back to our warehouse as returns. We truly want our customers to be happy with their purchases. Not all products fit properly, and thus product returns are a natural element of online retailing. With that said, special occasion branded dresses and unique apparel items are traditionally special ordered and limited in quantity. They are also more expensive to process and ship to your home. Our return policy is in place as the best possible means to fairly reflect the economics of buying, making, and distributing these special products. We hope you enjoy shopping with Marlas Fashions and thank you for your business.

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In Store Returns

ALL sales made in store or ordered at the store are Final Sale and will not be returnable after the time of purchase.

Online Purchases

Marlas Fashions Online offers a 7 day return policy for eligible items ordered online. To be eligible for a refund, the product must be in Perfect Condition(as outlined below). All refunds are in the form of Store Credit regardless of the method of payment. Please also note that all "sale" items are also final sale.

Please reach out to us over chat or support email (hello@marlasfashions.com) within 7 days of reception to initiate a return.