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Great Customer Service

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Your Dress — Delivered in Days, Not Weeks.

We know timing matters — especially for prom, weddings, quinceañeras, and special events.

  • Receive your dress within 7–12 business days, depending on designer availability.
  • You’ll receive text updates as your order moves from processing to shipping.
  • Once shipped, delivery typically takes 2–5 business days within North America.

Need it sooner?

We offer rush options where you can receive your dress within 4–6 business days. Text us at +1 416-536-2956 before ordering and we’ll confirm the fastest possible delivery date.

We are an authorized retailer of top designers, which means your dress ships brand new and directly from the designer or our showroom — never used, never rented.

Have an event date? Add it in your order notes so we can prioritize accordingly.

We proudly ship across Canada, the United States, and Internationally, with in-store pickup available at our Toronto showroom.

WE ACCEPT RETURNS!

For Online Purchases Only. All in-store purchases are FINAL.

We hope you LOVE your dress — but if you're not completely satisfied with your online purchase, you may request:

  • A return with a 30% restocking fee, OR
  • A one-time exchange, OR
  • 100% Store Credit (no expiration).

You must notify us of a return within 5 days of delivery (including weekends and holidays — we are open 7 days a week).

We have no control and accept no responsibility for the sizing selected. Please carefully review the size chart before ordering. If you need assistance with sizing, we’re happy to help — text us at +1 416-536-2956.

ORDER CHANGES & CANCELLATIONS

Once your order is placed, you have 5 hours to request a change to the color, size, or style.

If an item becomes unavailable, we will offer alternatives or provide the option of a full refund for that item.

Please see our Returns & Exchanges page for full details.

ACCEPTED PAYMENT METHODS

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PRICE MATCH

MarlasFashions.com will Price Match this item, if found on any other Authorized Website!

It’s simple, contact us via email at hello@marlasfashions.com with the link to the lower priced item. We will match the price.

Competing websites must have same style, color, and size available and must be an authorized retailer. Offer not applicable to clearance and sale items.

EASY RETURNS

We offer a simple and hassle-free return process to ensure your satisfaction. If you're not completely happy with your purchase, you can request a return within the eligible period.

Our goal is to make returns quick and straightforward, so you can shop with confidence every time.

  • Hassle-Free Returns
  • Simple Process
  • Quick Handling
  • Customer Satisfaction Focused

Free US and Canada Ground Shipping on orders over $250

IN STOCK ITEMS

Mostly your orders will be with you in 7-12 Business Days. Please note that dresses from Portia & Scarlett and Alyce Paris may take a few extra days. 

Need it sooner, just email us at hello@marlasfashions.com with your wear date and your location.