International Shipping & Return Policy

International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu located in the bottom navigation menu.  

Processing time to prepare for International orders for shipping is 24 hours, not including weekends and holidays. Due to our short processing time, we are unable to edit order details and/or shipping information. 

Transit time (business day after order ships) varies country by country. Most packages will arrive within 5-7 business days. Once your order ships you will be sent an automated message notification with your tracking information. 

Marlas Fashions is not responsible for customs or weather delays. All shipping fees are nonrefundable. 

Customs Duties and Taxes

Import duties and taxes may apply upon receipt of international orders. 

These duties and taxes are beyond  Marlas Fashions control as they are set by the Customs Authority of the destination country/location and depend on several factors such as:

• Country/location or origin of the purchased product
• Local VAT rates
• Local import taxes

It is the customer’s responsibility to pay these charges if and when asked by local authorities. 

Each country/location has its guidelines which must be followed for duties and tax payments.

Due note: This is not applicable for US and Canadian customers. 

Returns and Refunds

All International orders purchased through MarlasFashions.com may be returned within 14 days of your order’s delivery date. All apparel must be in new, unworn condition and all original tags attached. 

All returns are subject to a 30% Return Fee. The 30% Return Fee will be deducted from the refund amount for all international returns.   

Delivery and clearance costs for the delivery of the product or return of the product are not reimbursable or refundable. 

For goods sold to all other countries/locations: customer is responsible for filing all drawback claims for duty and taxes for any returned items. The amount of duties and taxes applied depends on the value of the order and the destination country/location. 

For all Returns: 

• Any original shipping charges, duties and taxes paid are non-refundable. 
• Only send back items after first requesting for an RA# (Return Authorization #) via email.
• Please allow up to 10 business days from when your return arrives at our facility for our team to inspect and process your return. We will update you via email once we've issued your refund.
• We reserve the right to deactivate customer accounts if we identify unusual or excessive returns activity. Large or oversized return packages may be subject to additional shipping fees for which the customer will be responsible.
• Please take care when trying on your items. Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear.

Should your item arrive damaged, please contact returns@marlasfashions.com within 48 hours of delivery to initiate a claim. Please include the following information in your email:

• order number
• description of damages/issue
• clear photo(s) of the damaged item and inner and outer package

Providing this information will assist us in filing a swift investigation with our shipping partner. 

Refunds

Duties and Taxes are not refundable.

You will be fully responsible for claiming back any Duties and Taxes from the applicable authorities. The invoice sent with your order has all the necessary information on duty and tax payment included.

For returned international items it can take up to 21 business days to process your refund to your original payment method as the below steps must be followed:

• Shipping time back to our warehouse
• Processing and inspection for refund approval
• Authorization/processing of the refund to issue a refund
• Bank processing time after we have issued the refund

If your refund has not been processed within the 21 business days from when you shipped it, please send us the tracking number for your refund so that we can investigate further returns@marlasfashions.com

Credit card refunds

Please allow up to 7 business days for funds to be credited back to your payment method.